Dr. Jose Maldonado, on the right, sets up a MBF system at Dr. Dirk Lang's lab at the University of Cape Town
Our technical support team includes Ph.D. neuroscientists as well as experts in microscopy, stereology, neuron tracing, and image processing. Our diverse team can handle all hardware or software questions, so you don't have to spend time figuring out the correct company to call. We also can help with scientific and experimental design questions so you can be sure you're getting the most out of your MBF system.
We strive to give our customers excellent and personal support. Don't just take our word for it though, read some of the rave reviews our technical support team has received from our customers.
"I rarely have encountered a company so committed to support and troubleshooting as MBF."
Andrew Hardaway, Vanderbuilt University
"Your company is one of the greatest for customer service. I always feel like a priority with your representatives."
Sally Krajewski, University of Arizona
Here are some of the ways we deliver our excellent support:
- on-site installation
- training on our software, stereology theory and practice, neuron tracing, worm tracking, and basic microscope use is offered on-site or over the web.
- phone and email support
- online remote assistance where we connect to your computer via the internet and diagnose problems, offer training on our software, and perform regular system maintenance.
- helpful instruction manuals
- instructional videos and webinars