Welcome to Technical Services

Welcome to Technical Services

Installation  |  Training  |  Support

How can we help?

Our team of technicians and scientists are ready to help. We will happily answer your questions about software, hardware and science.

Select an option below that best fits your needs.

 

Support hours are Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.

Updates

⚠️ COVID-19 update:  Click here to learn more about how MBF Bioscience is supporting our customers

Neurolucida Explorer Update:  Please click here to request an authorization code

Windows 10 Update: 

Dear customers, please make sure to upgrade your system to Windows 10. Beginning in September, our new software releases will not run on Windows 7.

Here are instructions to help ensure a smooth upgrade:

  1. Review this 'Migrating to Windows' technical services bulletin  
  2. Decide which of the three pathway options you plan to pursue to upgrade to Windows 10  
  3. Email ‘support@mbfbioscience.com’ with the name your system is registered to and if you plan to pursue Windows 10 Upgrade Option #1, #2, or #3

If you wish to receive our new software releases and updates, upgrading to Windows 10 will be a necessary step.

 

 

MBF Bioscience Forum

Get answers to your most pressing research and technical questions from MBF scientists and fellow researchers.

  Visit MBF Bioscience Forum  

 

Open Support Case - Online

Conveniently open a support case anytime. We will respond promptly during business hours. If you submit a request outside of business hours, we will connect with you the next business day.

 

Open Support Case

Remote Screen Sharing

Remotely share your desktop to quickly diagnose and correct problems. We recommend scheduling an appointment in advance.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case-Online.

Start Screen Sharing

Chat

Have a quick question? Chat with one of our specialists.

NOTE: If a specialist is not available after 4 attempts, we are all helping other customers. Please select Open Support Case-Online.

Start Chat

Call

Call +1 (802) 288-9290. Monday - Friday, 9:00am - 5:00pm Eastern U.S. time. Excluding holidays.